Lifetime Exchange and Buy-back Policy

Exchange and Buy-Back Policy

Diamonds are always bought on and for special occasions, Shailja’s Diamond Jewellery cares for the emotions you share with your special ones and therefore Shailja’s Diamond Jewellery takes utmost care in creating and inspecting the product thoroughly and packs it carefully. However, if for any reason, you are not entirely satisfied with your product or want to sell the same and buy a new product instead, we’ll be glad to exchange or buy-back the product. With the thought of offering better services to our clients, Shailja’s Diamond Jewellery offers a Lifetime Exchange Policy wherein you can return or exchange the product bought by you from Shailja’s Diamond Jewellery.

Please see below for the terms and conditions of our exchange and Buy-back policies.

Lifetime Buy-Back Policy:

We value your investment and so we offer lifetime buy-back option for the esteemed Shailja’s Diamond Jewellery clients.

If at any point, you wish to sell back your product which is bought from Shailja’s Diamond Jewellery; deductions will include full amount of Making, Stone, Pearls and 5% of total Diamond Amount. 

For instance, you purchased a product from the Shailja’s Diamond Jewellery company’s website for an invoice value of Rs.1, 00,000/-, assuming

Making charges - Rs.3, 000/-,

Stones - Rs.2, 000/-,

Pearls as Rs.0/-,

5% of Total Diamond Amount - Rs.5, 000/-,

An amount of Rs.10, 000 (3000+2000+0+5000) would be deducted and Rs.90, 000 shall shall be the amount payable to you by Shailja’s Diamond Jewellery. The jewelry/product will only be purchased if the bill and the Shailja’s Diamond Jewellery certificate are presented.

Lifetime Exchange Policy:

If you want to buy a new product in exchange of the existing product bought by you from Shailja’s Diamond Jewellery, you can of course exchange your Shailja’s Diamond Jewellery product anytime. We offer a lifetime exchange on all our jewellery. If at any point of time you want to Exchange or Upgrade the product, we will happily provide you with an Exchange as below:

We will accept the product at 80% of the invoice value and the product that you shall choose, should either equal or exceed the amount of the exchanged product.

For instance, you purchased product X from the Shailja’s Diamond Jewellery company’s website for an invoice value of Rs.1,00,000/-, we shall deduct full amount of Making, Stone, Pearls and 5% of total Diamond Amount.

For instance, you purchased a product from the Shailja’s Diamond Jewellery company’s website for an invoice value of Rs.1, 00,000/-, assuming

Making charges - Rs.3, 000/-,

Stones - Rs.2, 000/-,

Pearls as Rs.0/-,

5% of Total Diamond Amount - Rs.5, 000/-,

An amount of Rs.10, 000 (3000+2000+0+5000) would be deducted and Rs.90, 000 shall be the amount payable to you by Shailja’s Diamond Jewellery.

The amount that is to be paid back after deductions shall be the amount left with you to make the purchase of product Y.

In case, the cost of product Y happens to be Rs.90, 000/-, you can buy product Y.

In case, the cost of product Y happens to be Rs.95, 000/-, you need to pay an amount of Rs.5,000/-.

In case, the cost of product Y happens to be Rs.85, 000/-, you can buy the product Y but Shailja’s Diamond Jewellery shall be liable to pay you an amount of Rs.5,000/-.

The exchange, Buy-back policies are subject to terms & conditions as mentioned below:

  • Customized Jewellery which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for return/money back. 

  • Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Shailja’s Diamond Jewellery company), or damaged cannot be accepted for return/ money back.

  • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for exchange/buy back policy.

  • In case the customer cannot produce the original certificate, Shailja’s Diamond Jewellery will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.

  • For all the Buy Back transactions, it is not a compulsion Shailja’s Diamond Jewellery to buy the product offered. It is solely Shailja’s Diamond Jewellery Company’s wish whether to buy or not buy the product.

  • Shailja’s Diamond Jewellery reserves the right to change the exchange/buy back price of the product based on the Quality Inspection.

  • In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.

Free Gift Packaging

In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive Shailja’s Diamond Jewellery gift packing. So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed.

Free try at Home Service

Shailja’s Diamond Jewellery cares for its clients’ convenience and thereby offers Free try at Home Service wherein your selected product would be delivered at your doorstep and you can try it for free. This service is available in cities Surat and Delhi, India.

To avail the try at home service in other cities of India, the charges applicable are as follows:

To avail the Try at Home Service, you need to fix an appointment which would include date and time. Post this, the charges applicable per product would be 2% of the product’s selling price as mentioned on the website at the time of fixing the appointment.

For instance, if the product’s price is Rs.10, 000/-, the payable amount by you would be Rs.200/- which is 2% of Rs.10,000/-.

However, if you are satisfied with the product after it’s trial and decide to buy the product at the time of Try at Home Service, the charges of Try at Home Service shall not be applicable and you will be required to pay only the invoice amount. Try at Home service is not available in all parts of India.

Shipping Policy

Shailja’s Diamond Jewellery provides free delivery/shipping plus insurance on all the products purchased from Shailja’s Diamond Jewellery.

For Try at Home service, the shipping plus insurance charges would be 2% of product’s selling price as mentioned on website at the time of fixing the appointment. Kindly refer the Try at Home Service section above.

COD Payment method is only available in two cities viz. Delhi Surat. 100% COD is available.

Shipping Returns Policy

In case, you wish to return the product bought by you from Shailja’s Diamond Jewellery, the shipping return charges would be 2% of product’s selling price. 

Conditions for return

  1. All items must have the original tag/label and certificate and must be returned in the same condition as delivered by Shailja’s Diamond Jewellery.
  2. Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than Shailja’s Diamond Jewellery company) or damaged in any other manner shall not be accepted for return.

  3. Custom orders with engraving, special ring size etc. cannot be accepted for return, refund or exchange.

  4. All shipping and handling expenses shall be chargeable to the Member once the return is confirmed at the call centre; Shailja’s Diamond Jewellery will send a packaging cover, which has to be used to return the product.

  5. The item has to be packed in front of the courier agent.